Workplace Group Learning and Development for TNA- myassignmenthelp

Question: Discuss about theWorkplace Group Learning and Development for TNA. Answer: The global expansion of Red Telecom Australia led to changes in the area of technical along with that of customer service division. Most of the divisions were moving out of Australia that led to these changes. Training needs Analysis (TNA) is the need of the hour and it is required in order to meet the gap in skills. The Upper level management engaging in discussions with the people working at the lower level will help in eliminating most of the problems. The complaints of customers can be analyzed in order to redress the grievances. The position of team leader was vital in the area of Customer Resolution department and he should have the skills that can help him in tackling the strategic internal changes within the organization. Proposal Objective The objective of the proposal is to encourage workplace diversity that can contribute to the growth of the organization. It also wants to implement suitable technical measures that can help in effective communication. It also states how team meetings and electronic surveillance can solve the problem of the employees. Problem Statement The Australian Customer Resolution Department received calls that made the staff frustrated. Losing their colleagues and changing the old structure created challenge for the employees. The restructuring carried out led to the formation of multiple working teams and the roles of the team leader would be updated. Skills to Be Developed Counselling can help in eliminating the problems among the co-workers (Cummings Worley, 2014). The workers should be made aware of the importance of cultural diversity within the company. Focus group meetings within the company will help in breaking the ice and conducting of interviews can act as an HRD stratagem that can improve the company. The staffs can be encouraged to attend diversity training. Proposal Details The management style should be collaborative instead of autocratic in order to ensure that bullying and sexual offences are unreported. A Sexual Harassment Committee will be formed where such cases can be complained and there would be impartial judging in relation to the different cases (Karim, Farahwahida Endut, 2016). The Company should include HW/SW system that can enable the monitoring of video. Real time viewing should be supported that can help in offline analysis. GIS tools should be made available that can help in targeting position. Monitoring the computer use of employee can prove to be effective to alleviate suspicion regarding whether they are using internet to give off trade secrets (Hoda Murugesan, 2016). Employers should advise the employees to think carefully before pressing the send button. Unstructured data can clog the network of an organization and consume a large amount of storage space. The team leader can be trained on motivational techniques, leadership styles and be trained on planning procedures that helps in achieving goals. They should be trained regarding building relationships that helps in reducing conflict within a team. There should be a communication course in the company and team leaders should be given training on it. Productive outcome should be measured with proper evaluation process and participation. The following practices can ensure productivity within the organization. An agenda can be distributed before the meeting (A. Allen et al., 2014). The ground rules can be reviewed. Proper administrative roles should be assigned. Before the actual meeting, the team environment should be replicated and the computer based applications should be run in the rehearsal format. Proposal Evaluation Technology should form an integral part of the communication toolbox and it can reduce differences between the team leader and other members. An open plan environment and transparency can ensure that the relationship between the employees remain good. Video conference will be used as a stratagem for effective communication. Use of intranet should be encouraged. It gives rise to a flexible workforce. Instant messaging, chat rooms and bots can help in reducing differences and bringing unity among the various members of the team. A person should be kept who can take care of the technical errors. Videoconferencing can be encouraged as it will allow the participants to abide by non-verbal clues (Samnani, Boekhorst Harrison 2016). The objectives should be mentioned in a single sentence followed by the different topics that will be covered in the course of the meeting. For a person who comes late in the meeting recapping should not be done as it sends the message that coming late is acceptable. The work of the team members can be discussed offline and the meeting should not be interrupted. Conclusions: Uniform Standards of Professional Appraisal Practice (USPAP) can help in assessing the performance of the employees. The appraiser should abide by certain rule and regulation so that the purpose is served. It addresses ethical obligations of appraisers with the help of definitions and rules. It should be made clear that integrity and objectivity is vital for an organization (Jarzabkowski, Bednarek L, 2014). Negative feedback from the employees can be used in a positive manner and it can serve as a guideline in order to improve business. The Human Resources Department should know how to plan the budget. The budget process should be written down. Cloud-based budgeting software can be used for setting the budget guideline. Budget can then be managed in a streamlined manner (Gren, Torkar Feldt,2014). Product updates are released by the software provider that can ensure that the budgeting software is updated. Scoro is a budgeting tool that can be used to manage the company. It will help in budget forecasting, making financial analysis and for the unlimited project budget. Professional services automation will be enabled with the help of this software tool. It very effectively combines tools of budgeting, CRM along with project management (Humphrey Aime, 2014). Centage can also be used that offers tools called Maestros that is needed for financial reporting. It can very easily integrate with other enterprise management software like SAGE and dynamics. References: Allen, J., Beck, T., W. Scott, C., G. Rogelberg, S. (2014). Understanding workplace meetings: A qualitative taxonomy of meeting purposes.Management Research Review,37(9), 791-814. Cummings, T. G., Worley, C. G. (2014).Organization development and change. Cengage learning. Gren, L., Torkar, R., Feldt, R. (2014, July). Work motivational challenges regarding the interface between agile teams and a non-agile surrounding organization: A case study. InAgile Conference (AGILE), 2014(pp. 11-15). IEEE. Hoda, R., Murugesan, L. K. (2016). Multi-level agile project management challenges: A self-organizing team perspective.Journal of Systems and Software,117, 245-257. Humphrey, S. E., Aime, F. (2014). Team microdynamics: Toward an organizing approach to teamwork.Academy of Management Annals,8(1), 443-503. Jarzabkowski, P., Bednarek, R., L, J. K. (2014). Producing persuasive findings: Demystifying ethnographic textwork in strategy and organization research.Strategic Organization,12(4), 274-287. Karim, M., Farahwahida, A., Endut, N. (2016). Understanding Of Sexual Harassment At The Workplace. Samnani, A. K., Boekhorst, J. A., Harrison, J. A. (2016). Institutional?level bullying: Exploring workplace bullying during union organizing drives.Journal of Occupational and Organizational Psychology,89(2), 377-395.