Integrated Case Study: Bandon Group, Inc. Essay

1 employment and Scope of the StudyThe Bandon crowd intends to mystify an in fix upion remains study conducted to govern how they target best use learning Technology (IT) to meet the overall mission, finishings and objectives of the compo rallyion over the abutting 3-5 years. The adjudicate of a Management entropy System is to collect, computer memory and process affair breeding and to bring through it to decision experiencers in a format they locoweed use. Information formations ease up at rest(p) through m whatever changes. Experts currently insinuate to the current era as the Customer-Focused era of modern computing (Petter & Mclean, 2012). Users expect to bugger off customized experiences establish on their unique requirements. soon Bandon has decentralized divisions around the country back up by a centralized IT root word. The purpose of the study is to pick out how Bandon stem can build a more compound reading system structure that find outs th e sp argon-time activity dividing line goals * Standardize line processes and cut down redundancy* Reduce IT expenses and maximize outcomes associated with IT dollars * ameliorate data migration and data sharing techniques * fulfil e-business solutions to remain competitive with other duplicator dealers upgrading to ERP solutions The study ordain give away the business focalisation of the system over the next 3-5 years. It will also identify the collective information reads and business requirements of its regional divisions. Finally the study will identify the current IT situation to ease rig the way forward.2 Document graduate(prenominal) Level crease DirectionThe goal of caution in this study is to light up the direction and current vision of the administration and identify what IT coronations are necessitateed to break the performance of the entire Bandon Group. It is very nasty to calculate the business value of an IT investment (Masli & Sanchez, 2011). Bandons make iters have tag item data postulate that their IT systems should deliver. The memorial tablet has commissioned a consulting throng to sit down with tell manager and identify the vision for the proximo. In order to address to be successful and competitive the Bandon Group must(prenominal) unify its regional divisions with a clear business direction and a foundational set of business principles and practices. There is tolerant agreement on the basic business direction. The Bandon Group deprivations to target the office equipment mart household by catering to the need of businesses with fewer than 25 employees. They want to grow their marketplace share and revenue by $7 million over the next 3-5 years.To execute these goals managers have determine several key business initiatives that they believe will lead to expanded business success. kickoff, the group wants to exploitation it information technology consulting capabilities. The market is locomote t owards selling information and network based returns. A big part of the futurity lies in being able to help clients come up with solutions that will them to roll their validations more efficiently and at a lower cost. Second, the group wants to establish meliorate(p) Customer family relationship Management (CRM) capabilities. true-blue customers equal future dollars. The organizations information systems need to give a holistic believe of each customer. This will allow sales, stand up and merchandising to take advantage of opportunities in real time. This has always been a school of thought of the Bandon Group.They have focused on make loyalty through superior service to the customer. CRM will build this idea into every(prenominal) piece of data the organizations collets and will allow them to meet the customers unavoidably at every turn. Third, the group unavoidably to improve the accuracy and efficiency of musical score and collections. An automated, incorporat ed solution that feeds information well-nigh system usage directly to a financial system will ensure the organization maximizes its profits while providing sales and support staff with critical information on the use patterns and needs of their customers.Finally, the group invested heavily in 1994 in location Machines Dealership (OMD) a commercial systems intentional to support the administrative information system at Bandon Group. This system is dated and a solution is required to overcome the current limitations of the system and allow for the seamless meld of information in and out of the system. The leaders and managers at Bandon Group have provide a clear business direction for the organization. The consulting group must put into place clear solutions to address the growing problems.3 Identify Key Information ask and MeasuresInformation needs should be the control force behind information systems. An information need is a businesss requirement to capture a specific piece of information or set of information points to meet a business necessity. The aptitude to manage information plays a critical role in growing a firms capabilities in customer relationship management, process management and performance management (Mithas, 2011). The Bandon Group has identified several specific sets of information needs. First they must have the ability to read lively customer accounts for profitability. The have a need to understand which account they are making money off of and which account represent high volume profits.Second, they must have an effective sales prospecting system. The ability to measure the effectiveness of sales and trade efforts is critical. Third, they need an integrate accounting system. To be successful and competitive they must have an accurate web-based billing, use spoiling and describe capability. This will produce a better billing, invoice and collection system. Finally, they need an integrated service management system. The smal l market companies the group targets expect prompt, specialized service. The organization must be able to track and correct or improve any issues related to servicing customers and keeping their systems up and active.4 Document Details Business indispensabilitysBusiness requirements should describe exactly what the Bandon Groups divisions expect from the information system. The requirements should be expressed in terms that can be easily discussed and understood by the stakeholders. necessary (1) An effective Customer Relationship Management (CRM) system. CRM must be an organization wide effort to build customer satisfaction and loyalty. An effective CRM program brings in concert information from every area of the organization. It provides un dependable data to sales representatives, customer support, and marketing strength who directly or indirectly interface with the customer every day. Requirement (2) Effective e-Business Solutions. Bandon needs to utilize existing internet technologies to improve its productivity and profitability.E-Business will extend Bandons capabilities beyond the afford of their offices and even beyond the reach of their technicians. By integrating their model with online services the familiarity will be able to manage and interact with customers in real time. Requirement (3) Effective Sales Prospecting solutions. The first regularise of sales prospecting is to identify as more legitimate potential customers as realistic for sales representatives to contact. Experienced sales personnel will explain that quality supersedes quantity.Bandon want to be able to exploit its regain to current customers to identify future needs and make the sales pitch just as the company begins to understand that they need more support. Requirement (4) Overcoming the shortfalls of OMD. There comes a time in the life of every legacy system where it fails to meet the growing needs of the organization. Bandons objective has to be to build on the cor e functions of the OMD system and augment it with enterprise wide accessory technology that bridges the gap between the current capabilities and the companys future needs.5 Document Current IT power InternalBandons current infrastructure is outdated and doesnt meet the needs of the organization. Support systems have been developed by the piece at the various divisions and interoperability is a meaning(a) issue. The information needs of the organization are not being met. The companys leadership need to build an integrated system that delivers the data needed to make strategic decision. To accomplish this they have to aspiration an end-to-end system that integrates their vision of future business requirements with the existing technology.ReferencesMasli, A., Richardson, V. J., Sanchez, J., & Smith, R. E. (2011). The Business look upon of IT A Synthesis and Framework of archival Research. Journal Of Information Systems, 25(2), 81-116. doi10.2308/isys-10117Mithas, S., Ramasubbu , N., & Sambamurthy, V. V. (2011). HOW selective information MANAGEMENT CAPABILITY INFLUENCES FIRM PERFORMANCE. MISQuarterly, 35(1), 137-A15.Petter, S., DeLone, W., & McLean, E. R. (2012). The Past, Present, and forthcoming of IS Success. Journal Of The Association For Information Systems, 13(5), 341-362.